Description

People management is a difficult role and gaining direct reports can often come as an additional part of a promotion or new role however, investment to build these skills is essential to the success of a team. In this 90-minute workshop, we will explore the importance of people skills and emotional intelligence in people management, as well as examining existing models allowing you to upskill in key areas to be able to support your team and maximise their performance.

Outcomes

This session will provide you with communication tools and techniques to feel confident in supporting the development of your team. By embedding these tools, you will enhance your understanding of management styles and be able to create deeper and more specific goals aligned with business and personal values for both you and your team.

During this interactive workshop, we will cover the following, answering any questions along the way:

Managing Expectations

• What makes a 'good' or 'bad' line manager?
• The Accountability ladder and how to impact on people's position
• Communication techniques for different personalities

Setting Boundaries

• Embedding emotional intelligence
• Building relationships in a diverse environment
• Goal setting techniques that succeed

Giving Feedback

• Exploring multiple feedback models and their benefits
• The importance of checking in with your team
• What support looks like Vs. micro-managing?
• Consider techniques for managing both up and down